Technical Support

At CME Medical we have a dedicated Technical Support team of experienced engineers who ensure the best quality servicing, maintenance and repair of our products.

Our experienced engineers have in-depth knowledge of all our products and operate to stringent quality standards. This gives technicians, healthcare providers and patients peace of mind, knowing that the CME Medical infusion devices they are using are fit for purpose and safe.

Your Technical Support Partner

In line with CQC (Care Quality Commission) guidance, healthcare providers must follow the manufacturer’s guidelines for managing, maintaining and servicing medical devices.  For CME Medical pumps, ensuring compliance with CQC guidance entails a minimum of an annual inspection and preventative maintenance (IPM) service carried out by a technically qualified engineer. Who is more qualified to maintain our products than we are and who knows our products better than we do?

Three Levels of Cover to Choose From

  • All Inclusive Cover; a comprehensive service plan providing all inclusive cover for your device all year round.
  • IPM Service Cover; a quality service plan providing inspection and preventative maintenance in a single annual service event.
  • Fixed Cost Repair; no annual contract or agreement, offering you a fixed response at a fixed price at your time of need.

Our Technical Support department is certified to ISO 13485 (to find out more visit Quality and Regulatory Information).

Online Technical Helpdesk

Our online Technical Helpdesk allows you to arrange the servicing, repair or maintenance of your device and then the ability to track your device through the service and repair process. It is available to all customers who purchase a technical service contract or a technical training course.

It also provides a broad range of information via a user friendly on line portal, including:

  • technical bulletins
  • bodycomm software
  • real time tracking
  • solution pages
  • call back service.

To access the portal with your unique log on username and password, please click here.

Please click below to enquire about our technical support, or alternatively call 01253 206 700.

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